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FREQUENTLY ASKED QUESTIONS
What documents are required for making a delivery contract?
For a natural individual (individual entrepreneur):
For a legal entity:
Within what time frame the goods are to be delivered?
For sales outlets, located in Minsk and Minsk region the delivery time is 24 hours according to the delivery schedule, for other regions – 48 hours according to the delivery schedule.
What is a minimum order amount?
This kind of information should be specified by a sales team.
How to make an order?
It is necessary to conclude a supply contract (if you are not a client of our company), then a sales agent will come to you with the necessary assortment for ordering.
Can it be possible to install sales equipment and get promotional materials?
It is necessary to apply to a sales team for getting the information.
How to find out a sales agent’s contact information?
In order to receive the contact information of a sales team it is necessary to contact our office or use an online-consultant on our website.
How to find out the bank account details for payment of goods according to a waybill?
The bank account details for payment of goods according to a waybill can be found in the delivery contract, or you can contact your sales agent or ask a question to an online-consultant on the website.
How to make a reconciliation act?
It is necessary to send a request to company's financial control department.
How to increase a credit limit of the shipment?
It is necessary to send an application to company's financial control department. The decision will be made, basing on customer's credit history (previous payments’s accuracy) and credit policy.